Last Updated: July 30, 2026

At Duken Shop, we are committed to protecting your privacy and personal data. This Privacy Policy outlines how we collect, use, store, and protect your personal and non-personal information when you visit or make a purchase from our store.

1. Collection and Use of Personal Information

When you use Duken Shop services, we may ask you to provide personal information. Duken Shop will use this information in accordance with this Privacy Policy. You do not have to provide the personal information we require, but in many cases, if you choose not to provide it, we will not be able to provide you with our products or services or respond to any problems you encounter.

2. What Personal Information We Collect

• Account & Order Data: When you create an account, buy products, download software updates, or contact us, we may collect various information, including your name, mailing address, telephone number, email address, contact preferences, and payment information.

• Recipient Information: When you use Duken Shop to purchase goods or gift cards for third parties, Duken Shop may collect the information related to the recipients provided by you, such as name, mailing address, email address, and telephone number. Duken Shop will use this information to meet your requirements, provide relevant products or services, or achieve anti-fraud purposes.

• Government Verification: In some jurisdictions, for the purpose of complying with legal requirements or customs declaration regulations, we may require users to provide government-issued identification, but only in specific legally mandated cases.

3. How We Use Your Personal Information

• Promotions & Updates: We will inform you of the latest product releases, software updates, and activity forecasts in time. If you do not want to be on our mailing list, you can opt out at any time by updating your preferences.

• Identity Verification: We may use your personal information (such as email address or mobile phone number) to verify and determine the user's identity.

• Essential Order Notices: We may use personal information to send important notices, such as transactional communications and order status updates. Since this information is vital for your interaction with Duken Shop, you cannot opt out of receiving these operational messages.

• Internal Analytics: We will also use personal information for internal purposes such as auditing, data analysis, and research to continuously improve Duken Shop's products, services, and customer communication.

4. Collection and Use of Non-Personal Information

We also collect and use data that cannot be directly linked to any particular individual by itself. We may collect, use, transfer, and disclose non-personal information for any legitimate purpose.

• Usage & Location Data: We collect information such as occupation, language, zip code, area code, unique device identifier, referral URL, location, and time zone when users use our website, so that we can better understand customer behavior and improve our products, services, and advertising.

• Aggregated Customer Activity: We collect and aggregate information regarding customer activities on our website to help us provide more useful information to customers and understand which parts of our website are of most interest. Aggregated data is considered non-personal information for the purposes of this privacy policy.

• Service Performance: We may store details of how you use our services, including search queries, to improve service delivery relevance. This usually excludes your IP address, except where necessary to ensure the quality of services provided.

5. Cookies and Other Technologies

Duken Shop website, online services, interactive applications, email messages, and advertisements may use "cookies" and other technologies, such as pixel tags and web beacons.

• These technologies help us better understand user behavior, tell us which parts of our website people have visited, and measure and facilitate the effectiveness of advertisements and web searches.

• We treat information collected by cookies and other technologies as non-personal information. However, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal information by local law, we also treat these identifiers as personal information.

• Pixel tags allow us to send emails in a readable format and tell us whether an email has been opened, helping us reduce or eliminate unread messages sent to customers.

6. Disclosures to Third Parties & Business Transfers

It may be necessary for Duken Shop to disclose your personal information according to laws, legal procedures, litigation, or requirements from public institutions and government departments. We may also disclose information about you if we determine that disclosure is necessary or appropriate for national security, law enforcement, or other matters of public importance.

We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users. In addition, in the event of a reorganization, merger, or sale, we may transfer all personal information we collect to the relevant third party.

7. Protection of Personal Information

Duken Shop attaches great importance to the security of your personal information:

• Encryption: Duken Shop uses encryption technologies such as Transport Layer Security (TLS) to protect your personal information during transmission.

• Secure Storage: When storing your personal data, we use computer systems with limited access rights deployed in facilities protected by physical security measures.

• Account Security: Your account credentials and passwords are stored in encrypted forms, including when we utilize third-party cloud storage space.