Duken Shop — Refund, Return & Order Cancellation Policy

Last Updated: July 30, 2026

At Duken Shop, we are committed to providing transparent service. Below are our explicit timelines and procedures for order cancellations, product returns, and refund processing.

1. Order Cancellation Policy & Timeline

• Cancellation Window: You may cancel your order for a full refund within 24 hours of placing the order, provided the order has not yet been processed or shipped.

• How to Cancel: To request a cancellation, email us at support@dukenshop.com within 24 hours with your Order Number and the subject line "Order Cancellation Request".

• Orders Already Shipped: If your request is made after 24 hours or after the order has already been shipped, the order cannot be canceled. You may instead return the package within 7 calendar days of delivery under our Return Policy below.

2. 7-Day Return Policy & Timeline

• 7-Day Window: You have exactly 7 calendar days from the official delivery date (as confirmed by the carrier's tracking number) to request a return and refund.

• Expiration: Return requests submitted after 7 calendar days from the delivery date are strictly ineligible for a return or refund.

3. Eligibility Criteria for Returns

To qualify for a valid return and refund within the 7-day window, the item must satisfy all of the following conditions:

• Returned within 7 calendar days of receipt.

• Unused, unworn, unwashed, and in the original condition received.

• Kept in its original packaging with all attached tags, labels, accessories, and gifts intact.

• Accompanied by a valid order receipt or proof of purchase.

4. Step-by-Step Return Process & Shipping Timeline

1. Submit Request (Day 1–7): Contact support@dukenshop.com within 7 calendar days of delivery. Include your Order ID, proof of purchase, reason for return, and photo/video evidence (if defective).

2. Merchant Review (Within 24–48 Hours): Our customer service team will review your request within 24 to 48 hours. Upon approval, we will provide a Return Merchandise Authorization (RMA) number and return shipping address.

3. Dispatch Item (Within 7 Calendar Days of Approval): Once your return request is approved, you must ship the package back to us within 7 calendar days and provide us with a valid tracking number.

5. Refund Processing & Payment Timelines

• Warehouse Inspection (1–3 Business Days): Once your returned package arrives at our warehouse, our team will inspect the item within 1 to 3 business days to verify its condition.

• Notification: You will receive an email notification regarding the approval or rejection of your refund within 24 hours following inspection completion.

• Refund Credit Timeline (5–10 Business Days): If approved, your refund will be processed immediately. The funds will automatically be applied back to your original payment method within 5 to 10 business days, depending on your credit card issuer or bank's processing times.

6. Damaged, Defective, or Incorrect Items Timeline

• Notification Window (Within 48 Hours): If your order arrives damaged, defective, or incorrect, you must report it to us within 48 hours of delivery (and no later than the overall 7-day window) at support@dukenshop.com.

• Resolution: Upon reviewing your photo or video evidence, Duken Shop will issue a free replacement or a 100% full refund (including shipping) within 2 business days.

7. Return Shipping Cost Policy

• Defective / Incorrect Orders: Duken Shop covers 100% of return shipping fees or provides a prepaid label if the return is due to our error.

• Customer Preference / Change of Mind: Customers are responsible for all direct return shipping costs if returning due to change of mind or selecting the wrong size. Original shipping fees are non-refundable.

8. Summary of Explicit Timelines